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Customer Service
1 Frequently asked questions
1.1 I can't see your prices

You have to be logged in to see our prices. You can create an account or login to your excisting account to see prices. After you've created an account or you're logged in you can see prices and add products to your shopping cart to order products.

2 Shipment questions
2.1 Do you ship to other countries?

Yes, we do ship to other countries. We ship to countries like Spain, France, The Netherlands, Germany, The UK, .... Please contact us if your country isn't listed or would like to receive a shipping quote.

2.2 How long does it take before I receive my product(s)?
Normaly we ship your product within 1 day after receiving your order. Depending on the shipping address/ country it can take up to 1 week before your product(s) are delivered. Please contact us to receive actual information.
2.3 Can I follow my order?
Yes, you'll receive an email containing a link with all shipment information including a track & trace code to follow your order online.
3 Order related questions
3.1 You've received a wrong product?

If you've received a wrong item make sure you don't break the seal.
If you break the seal your return rights are for-fitted as stated in Article 6 of our Terms and Conditions.
You want to return a product? Contact us first before taking any other action by filling in the contact form on the right of this page.

Contact us
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